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Mastering Civility : A Manifesto For The Workplace ISBN: 9781478947899 Publication Date: 10 January 2017
From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
Incivility is silently chipping away at people, organisations, and our economy. Slights, insensitivities, and rude behaviours can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
About the Author
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
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Average Star Rating: 3.8 out of 5
(29 customer reviews)
29 reviews for Mastering Civility A Manifesto For The Workplace
Rated 5 out of 5
Mike Adamle from Toronto, Canada
Bought this for my boyfriend and now he loves me more. 11/10 top product and fun to participate in groupspree buy
Rated 5 out of 5
Rainbow Blooms from Brisbane, Australia
The quality is good for the price and has almost all you need
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Happy from Stockholm, Sweden
Cant fault it, grabbed them at the amazing discounted price in groupbuy
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Syfaro from Nashville, United States
Has an amazing amount of features for the money, quality
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Fastdraw from Wroclaw, Poland
Whats to say. Where else would you shop for great products at these insane prices
United States of America
Mike Adamle from Toronto, Canada
Bought this for my boyfriend and now he loves me more. 11/10 top product and fun to participate in groupspree buy
Rainbow Blooms from Brisbane, Australia
The quality is good for the price and has almost all you need
Happy from Stockholm, Sweden
Cant fault it, grabbed them at the amazing discounted price in groupbuy
Syfaro from Nashville, United States
Has an amazing amount of features for the money, quality
Fastdraw from Wroclaw, Poland
Whats to say. Where else would you shop for great products at these insane prices