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The Toyota Way To Service Excellence, : Lean Transformation in Service Organizations ISBN: 9781259641107 Publication Date: 16 September 2016
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.<xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" />
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A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.
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These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.
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Average Star Rating: 3.4 out of 5
(15 customer reviews)
15 reviews for The Toyota Way To Service Excellence Lean Transformation in Service Organizations
Rated 5 out of 5
Lemon Honeypie from Atlanta, United States
It is ok in most respects
Rated 5 out of 5
silverboyp from Novosibirsk, Russia
I brought this product before in store and liked it but the price on groupspree is much better and fast delivery after participating
Rated 5 out of 5
Jaycee from Fort Worth, United States
Works well for the most part
Rated 4 out of 5
Mike Adamle from Toronto, Canada
Dont settle for alternatives, this is what you want at a reasonable price.
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Lemon Honeypie from Atlanta, United States
It is ok in most respects
silverboyp from Novosibirsk, Russia
I brought this product before in store and liked it but the price on groupspree is much better and fast delivery after participating
Jaycee from Fort Worth, United States
Works well for the most part
Mike Adamle from Toronto, Canada
Dont settle for alternatives, this is what you want at a reasonable price.
Daisy Louise from Queens, United States
Even better than I could have hoped for