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The Toyota Way To Service Excellence Lean Transformation in Service Organizations

Rated 3.4 out of 5 based on 15 customer reviews
15 customer reviews

$29.00   $19.00

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The Toyota Way To Service Excellence, : Lean Transformation in Service Organizations
ISBN: 9781259641107
Publication Date: 16 September 2016

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.<xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" />

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A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.

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These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.

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Average Star Rating: 3.4 out of 5
(15 customer reviews)

15 reviews for The Toyota Way To Service Excellence Lean Transformation in Service Organizations

  1. Rated 3 out of 5

      Sweet sparrow from Wuppertal, Germany

    Dissapointing quality, better options out there

  2. Rated 3 out of 5

      woowoo678 from Ufa, Russia

    I could ramble on and on but the quality is just not that good, look for an alternative.

  3. Rated 2 out of 5

      urban Legend from Jeju, Korea, South

    Can't say I'm happy with this junk

  4. Rated 1 out of 5

      urban Legend from Jeju, Korea, South

    I had to send this back sadly. Groupspree is great to deal with thanks for sorting it out.

  5. Rated 1 out of 5

      Sky Bully from Madrid, Spain

    Good price although product quality is lacking